Our office is located in the centre of Tallinn, and the cocoa is stored in warehouses in Estonia, close to the port. We control every delivery so that the customer receives exactly the goods that were agreed when ordering.
OfficeNaurits is located at Viru väljak 2, Tallinn. Offers are prepared here, documents are verified and customers are advised. We work without unnecessary intermediaries: the specialists who organise the shipments are the same ones who are in touch with you and can answer your questions.
WarehousesCocoa places specific demands on storage. It absorbs odours from its surroundings, is sensitive to humidity and deteriorates in heat, and cocoa butter in particular is sensitive to temperature. Our stock is therefore kept in clean, dry premises with stable conditions, away from materials that could taint it, and each product has its designated place. Beans, nibs, mass, butter and powder are stored separately and labelled by lot, so that any consignment can be located and traced quickly.
Goods receiptEach incoming delivery is checked before it is placed in storage. We inspect the condition of the packaging, confirm the lot and weight, and take samples where necessary. Any discrepancy is recorded and discussed with the supplier before the goods are accepted, because a problem is much easier and cheaper to identify on acceptance than after the goods have reached the customer’s production.
PackingGoods are stored and dispatched in the packing appropriate to each product: bags for beans and nibs, cartons and blocks for butter and mass, and paper bags or big bags for powder on pallets. Other packing options can be agreed on request. Details of packing and equipment are given on the “Equipment & Packaging” page.
DispatchBefore dispatch we pick the order, check that it matches the agreed terms and prepare the necessary documents. For collection from our warehouse in Tallinn, EXW terms apply. If delivery is needed, we organise it together with UMM Logistics – by road, sea or rail. After dispatch the customer immediately receives the shipping details.
VisitsCustomers can arrange a visit in advance to get to know our work or to inspect the goods before ordering. A personal meeting helps to discuss all important questions and reach the desired result faster.