The mission of Naurits is to supply high-quality cocoa products from the producing regions to the food industry, ensuring reliability for both suppliers and customers.
Our principles show above all in our daily work. We give customers reliable information about every lot and do not conceal possible shortcomings. All documents are checked before the cargo is dispatched. If delivery dates change, we inform the customer in good time.
The company acts as a link between two groups that rarely interact directly. On one side are producers and exporters in West and East Africa, whose work provides the raw material for the whole industry. On the other side are manufacturers in Europe and elsewhere, who process this raw material into chocolate, bakery products and beverages. Our responsibility is to make this link dependable in both directions.
IntegrityWe speak about cocoa honestly, without leaving out any of its characteristics. If a grade is suitable only for certain applications, the customer learns this before ordering, not afterwards. A supplier that is open about minor shortcomings is more credible when speaking about major ones, and trust is worth more to us than any individual sale.
TraceabilityEach shipment can be traced from the packaging back to its country of origin. Documents, lot references and laboratory results are kept together, so that a customer, auditor or regulator receives a complete answer to the question of where a product comes from. For many of our customers this is a formal requirement, and for us it is the foundation of orderly work.
ReliabilityThe dates and quantities stated in an offer are commitments that we undertake to fulfil. We plan stock and transport so that they are met, keep the customer informed of the shipment’s progress and do not substitute goods without agreement. We report any problem immediately and take responsibility for resolving it.
Fair dealingThe cocoa supply chain is complex and most vulnerable at its very beginning. We work with proven partners, keep to agreed payment terms and give preference to those who treat the working conditions of farmers and workers responsibly. We cannot change the market on our own, but we can consciously choose our partners and the principles of cooperation.
ResponsibilityFor us it matters not only how good the cocoa is, but also how it is grown and who stands behind the process. We pay attention to the working conditions of farmers and to our partners’ attitude to the environment. We share the information we have and say honestly what we do not yet know. More on this is on the “Sustainability” page.
In practiceNaurits customers always know what goods they will receive, when to expect the delivery and whom to contact with questions. This is the essence of our mission.